FAQ

Just go on “SHOP”, select the products and enter your data, following the simple ordering process.

Alternatively, only for Italy, it is possible to place your order by calling the toll free number 800 577 477 (Mon to Fri. 9am to 6pm).

It is possible to pay in 3 different ways and without any additional costs for either of the payment methods:

• CASH (only for Italian shipping): You can pay upon receipt of the products  directly to the carrier that delivers the products to the address indicated in the order. It is not possible to pay with checks.

• PAYPAL account or credit card: it requires payment in advance through www.paypal.com  to the email address paypal@myperfectcolon.com.  If you choose this payment method during the order process you will be redirected automatically to PayPal to make the payment.

To make the payment with this system, you must use your own PayPal account or a credit card. Your payment will be credited immediately. For further information visit www.paypal.com.

• BANK TRANSFER: (only for payments from countries members of the European Union). It is available by cash advances at any bank branch or on line. All details for payment will be indicated in the order confirmation e-mail.  

Payment receipt times may vary depending on the conditions applied to the customers by their own bank, usually from 1 to 3 business days. Please include your order number in the payment

My Perfect Colon account details:

Company name:  CSP srl

Bank:  DEUTSCHE BANK

C/C.:  822429

IBAN:  IT05 Y031 0403 4040 0000 0822 429

SWIFT (BIC):  DEUTITM1495

The address of the Bank is:

Deutsche Bank - Agenzia N.2

Via dei Mille, 44  80121 – Napoli

It is recommended to note in the payment the order number indicated in the confirmation email you will receive after submitting it.

Yes, it is possible but only for Italy. When you make the order you have to choose as payment method “cash” and you can pay when you will receive the product.  

For all the orders outside of Italy it is not possible to pay after delivery. The only methods of payment valid for orders destined outside of Italy are paypal or bank transfer, before shipping the order.

Yes, you can receive an invoice.According to Italian law, art. 22, comma 1, n. 1, del D.P.R. 633/1972, it is necessary to specify this request during the order and inserting all data, including VAT, social security number or NI. Otherwise invoice will not be sent.

If the invoice is requested after shipping, it cannot be guaranteed.

If you do not receive an order confirmation via email, it could be possible that the email address entered during the ordering process is incorrect or that the order has not been placed correctly.

We recommend that you contact us via email at shop@myperfectcolon.com to verify that the order has been received. (or only for Italy, contact us at toll free number 800 577 477).

To change or cancel an order, it is necessary to send an email to shop@myperfectcolon.com within the next morning after placing the order (or only for Italy, to contact us at toll free number 800 577 477).

Within the time of departure of the goods, the order can be changed or canceled.

Yes. Contact us via email at shop@myperfectcolon.com indicating new payment method chosen or, only for Italy, contact us at toll free number 800 577 477).

If during the ordering process you have indicated cash payment, to change payment method you must contact us by the morning after the order has been placed.

In case of payment with cash (only for Italy) shipments will arrive within 3 business days once the order is received.

In case of payment with PayPal or Bank Transfer, shipments will arrive within 3 business days once payment is received (payment receipt times can change depending on the conditions applied to the customers by their own bank, usually from 1 to 3 days).

For orders in Italy or within EU countries, goods are shipped through express courier within 1-2 working days for Italy and 2-3 working days for EU conutries.  

For orders within EU countries, if the destination is not served by express courier, the products will be shipped via air postal service and delivery can usually range from 1 to 3 weeks from shipment date (depending on destination).

For orders outside EU countries, the product will be shipped via air postal service and delivery can usually take from 2 to 4 weeks from shipment date (depending on destination).

If the courier cannot find anyone at your address, a notice of attempted delivery will be left at your door with the contact details of your local courier.  You will need to contact them to arrange another day and time for delivery.

You can contact customer service via email at customer@cspsrl.net (or only for Italy at toll free number 800 577 477)  to check on the progress of the order and the shipment.